UCA Client - Request Playback Call

[brooksrose]

I'm having an issue with my UCA desktop client. In the visual voicemail screen I'm able to playback vm messages through the PC speakers. However, when I press the Request Playback Call button it seems to go off hook but doesn't actually call the specified set. Any Suggestions?

[mav]

I had  this on an early version of UCA. Might be worth making sure you're on the latest build of software. Not sure if this is whilst on LAN or teleworker? Might be worth trying on LAN as that has best chance of working to start off with

[smarbar]

I think you have to set the call me phone number on the mailbox, you can do it in settings through the web portal.

[VinceWhirlwind]

I'm having the exact same issue.
(NuPoint with MiCollab)
I can't see any "Call me" phone number on the mailbox. In any case, with a few hundred mailboxes, I'm hoping for an answer that doesn't involve editing individual mailboxes...

[johnp]

Is a dialer line group setup

[VinceWhirlwind]

Yes, but I had to go back after doing the dialler, and it works!
Summary:
-       Create 4 numbers on the controller
-   Create a Line Group “2” for “Outbound dialler” calling it “Message Playback”, save
-   Give Line Group “2” 4 ports linked to the controller numbers, save
-   Create a Dialler “0” called “Message Playback” with a blank access code, save
-   Back into Line Group “2”, “Dialler” tab and tick the “Message Playback” dialler just created, save
-   Commit then activate.