How to make a transfer or conference call on Mitel 3300?

[mghung123]

I just finish install Mitel 3300 for a hotel, they have T-1 trunk both way(D4,AMI), can not transfer a call on either IP Phone or Digital phone,
When receive the incoming call, place the call on transfer/conference button, not thing happen!

I did check system option: interconnect checking for conference call- Disable
interconnect restriction - no restriction for all interconnect
analog set, staff, admin IP Phone, T-1 trunk COS option:Disable Brokers call, Enable the public network to public network connection, Enable public trunk.

Thanks,

Michael

[x-man]

You have to dial the extension or push the dss/blf key or are you saying you don't get dial tone after pressing transfer key?

[mghung123]

I did not get any dial tone  when I push transfer/conference button, just like nothing happen.

[x-man]

Have you tried dialling anyway?

[mghung123]

Yes! after I push transfer/conf button (usually system will give me back dial tone but it didn't), then when dial extension just give me key pad tone.

[x-man]

Anything in the fault logs?

[mghung123]

I didn't see any fault logs on Maintenance.

[x-man]

Broker's call disabled in COS of phones? Apart from a faulty 3300 thats about all I can think of.

[mghung123]

Broker's call Disable on COS of Guest, Staff, Admin, T-1 Trunk, CO Trunk.

[sarond]

Try and see if an internal call will work.
Isolating the trunks out of the scenario.

[mghung123]

Internal call was working for transfer and also conference too.

[x-man]

Are they real T1 or are they being delivered by a SIP gateway that is converting to T1?

[mghung123]

They are real T-1 before cut over was connect to PBX Mitel SX-200 EL with software LW19 working fine, We just upgrade to MItel 3300 because size issue.

[x-man]

Long shot but have you got the system registered as in the correct country and all the T1 programming checked and verified? Correct protocols etc in programming? Sorry I'm clutching at straws now...it just looks like some kind of D channel issue...

[mghung123]

X-man, I just check 3300 system program as follow:

Under License and Option Selection:Trunk/Networking Digital Links:1(Locally Consumed),2(Locally Allocated),2(Purchased)
Configuration Options: Country:North America, Max.Elements Per Cluster:30
 
Under Trunk: Trunk Attributes:Trunk Service Number:1, Release Link Trunk:E&M, Call Recognition service:Off, COS:21, Class of Restriction:1, Baud Rate:300, Intercept number:1

Under Digital: Digital Link Descriptors:Number:1, BER-Main.limit:4, BER-Service:3
Integrated Digital Access:T1D4,Data Call Alternate Digit Inversion:No, Voice Encoding:Nil
Data Encoding:Nil,B8ZS Zero Code Suppression:Yes, Operation Mode:DSX-1,Extend Super Frame:No, Inverted D Channel(DPNSS only):No, T1-619a Signalling(MLPP only):NO

Under Digital Links:Controller Module:3 Port:1 Unit:5 Shelf:1 Slot:2 Link:1 Interface type:
UNIIVERSAL T1 Digital Link Descriptor:1 Resilient Link:False Comment:T-1 Trunk

Under Digital Trunks:Cabinet:5 Self:1 Slot:2 Circuit:1 Card Type:UNIVERSAL T1 Trunk number:11 to Cabinet:5 Self:1 Slot:2 Circuit:24 Card Type:UNIVERSAL T1 Trunk number:34

Under Network Synchronization:Clock Source:First:Cabinet:5 shelf:1 Slot:2 Hybrid:1 slip Rate:5
Under T1-D4/E1 CAS: Digital E and M Trunk Circuit Descriptors:Number:1, Call Collision Handling:AT&T, AT&T Call Collision Handling:Backoff, Ignore Far End Disconnect:No
Release Acknowledge Timer:80, Address signalling:DTMF,Disconnect Timer:900, Incoming Start
Type:Wink,Dial tone on Incoming Seize:No, outpulse Delay Timer:800, Outgoing start Type:Wink, Supervision Timer:200,Maximum Wink Timer:400, Minimum Wink Timer:100, Guard Timer:500, Far End Connection:Main PBX, Facility Type:Combination, Min.Flsh Timer:250,
Max.Flash Timer:200, Falsh Timer:300
Locall T1 Carrier Protocols: D4 AMI WINK IN, WINK OUT, E AND M TYPE, DTMF SIGNALING, SEND 4 DIGITS.
Did I miss any configuration? Please let me know, Thanks a lot!