Hey all,
I am still green to the 3300, but wanted to see if someone could help me out.
I am using acd express groups, and have a couple users who are to be in more than one group. I read on here, that these users can NOT have a queue status (generic alert) for more than one group, BUT, an acd supervisor.
My question is:
How do you change the acd express agent from just an agent to a supervisor? Is there a limit on how many you can make supervisor? and... Does it require a license to make a normal user a supervisor...
I.E., I have two agents that need to see queue status for 2 separate groups. Was just wanting insight on a work around that would allow for both of these individuals to be able to see more than one queue status, with what I am assuming would be specific group alert option on the keys tab.
Please help,
Gene