Author Topic: Call Recording Software  (Read 2463 times)

Offline Jeremy

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Call Recording Software
« on: June 25, 2015, 08:30:58 AM »
Hello,

We've got a 3300 and we need to get some call recording software that isn't hugely expensive - has anyone got any suggestions or advice?

Thanks
Jeremy


Offline matthew

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Re: Call Recording Software
« Reply #1 on: June 25, 2015, 07:21:30 PM »
You won't get much cheaper than Wireshark and saving RTP streams.  :P

If you want something professional, I have a couple of customers using OAISYS and they seem to be getting what they need from it. I have another customer using Carina Recorder, and they are also happy.

Offline sarond

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Re: Call Recording Software
« Reply #2 on: June 25, 2015, 07:30:02 PM »
Funnily enough I have just been doing a bit of research on Oreka (Free Open Source)
http://oreka.sourceforge.net/

It even has Mitel options in its config.xml for SMDR to try and match call info.

I have not tried it lately but will hopefully have a look in the coming weeks.

Offline ralph

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Re: Call Recording Software
« Reply #3 on: June 26, 2015, 08:22:05 AM »
Oreka may be worth checking out but make a note that the last update appears to have been in 2013.

If you need call recording for compliance reasons I'd go with a professional system such as Oaisys or Redbox.


Ralph

Offline johnp

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Re: Call Recording Software
« Reply #4 on: June 26, 2015, 09:15:25 PM »
voice recording or smdr?

Offline armstr_a

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Re: Call Recording Software
« Reply #5 on: July 03, 2015, 10:49:53 AM »
Hi Jeremy,

Our organisation is based in the UK and we use Redbox Recorder. We purchase licenses per handset that requires recording and a high spec PC running on the network does all the recording.

Have had no issues with the system/software.

Hope this helps

Offline Mikeg

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Re: Call Recording Software
« Reply #6 on: July 16, 2015, 07:17:51 AM »
We use and love oaisys which is now owned by Mitel but isn't the cheapest. But it works very well. Love the admin and user interface too!!


 

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