Generic SIP Phone

[mleitao]

I'm trying to setup a generic sip phone using a X-Lite client. I am able to make call inside my system and outside but I can't receive calls either from inside my system or from the outside. Has anyone ever set something like this up?

[mleitao]

Moving to the phone network didn't end up working, any other ideas?

[ralph]

stat the extension in maintenance.  I suspect you're not registered.
Check you SIP creds for the phone.

Ralph

[mleitao]

This is what i got back from State Extension

Hot Desk : 804 Login active at SIP                                             
  Location    | Device               | State         |  Owner  | ID   |Status   
----------------------------------------------------------------------------   
 1 3  1  82  1| Superset 5020 IP     |Idle           |         |      |         
 1 3  1  82  2| Unassigned           |Not applicable |         |      |         
 1 3  1  82  2| Alternate Codec      |Out of Service |         |      |         
----------------------------------------------------------------------------

[ralph]

What do you get from a display phone when you try to call it?

Ralph

[mleitao]

When I call my desk extension I get the Extension followed by the directory name I used in User and Device Configuration.

[ralph]

It doesn't say "out of service"?
What do you mean then that you can't call it internally?

Ralph

[mleitao]

No it doesn't say "Out of service" its like it knows the extension is there but its not routing to it.
If I try to call the extension, nothing happens it doesn't ring and the calling phone is silent, I don't get a RAD saying that it won't connect just silence.

[ralph]

Is your Windows firewall turned on?
Not sure if that makes a diff but worth looking at.

Ralph

[mleitao]

I checked the firewall no dice. I'm going to check with my provider and report back.
Thanks

[PC77375]

Might be worth throwing this out there- I sometimes use an application called MicroSIP to test SIP extensions. I too suspect that the device is not registered, based on the stat extension showing Alternate Codec - Out of service.
My stat ext shows alternate codec: Idle

  Location    | Device               | State         |  Owner  | ID   |Status   
----------------------------------------------------------------------------   
 1 3 11  97  1| 5330 IP              |Idle           |         |      |         
 1 3 11  97  2| Unassigned           |Not applicable |         |      |         
 1 3 11  97  2| Alternate Codec      |Idle           |         |      |         
----------------------------------------------------------------------------

[mleitao]

I was able to resolve this by registering to the Border Gateway, instead of the ICP. Which is sort of weird since everything inside our fw is trusted

[dg]

Hi All,
I'm running into a similar issue while attempting to configure an x-lite client on Windows 7. For the time being, I'm on the same network as all the 5330e's, so there shouldn't be any network issues.

I created a generic SIP extension 202. X-Lite appears to be connected, and can make outbound calls to extensions as well as to outside lines. The issue I have is that when 202 is called from an extension, nothing happens for a while - doesn't show the called party's name, nor does it ring - and after about 30 seconds, the display shows 'busy' and I get a busy signal. Curiously, If I quit X-Lite, then call 202, the display shows 202's defined name and just has a busy signal.

My STATE shows similar to the above.
Hot Desk : 202 Login active at SIP                                             
  Location    | Device               | State         |  Owner  | ID   |Status   
----------------------------------------------------------------------------   
 1 3  1 107  1| Superset 5020 IP     |Idle           |         |      |         
 1 3  1 107  2| Unassigned           |Not applicable |         |      |         
 1 3  1 107  2| Alternate Codec      |Out of Service |         |      |         
----------------------------------------------------------------------------   

Any ideas?
TIA,
-dg

[lundah]

What do the "SIP" maintenance commands (SIP registrar contacts all, SIP registrar stats, etc.) tell you for that extension?

[dg]

Registrar Entry(s)
--------------------
23:0x78024 (0xf4932d8) State[IN SERVICE:Completed] CEID[54:55] Accepting reg Agent:X-Lite 4.8.4 76589-f378ca32-W6.1 Addr:sip:202@10.8.16.2
   Contact1:  sip:202@10.8.17.31
      Time Left:3532 Expires:3600 Priority:0 Port:5060 Transport:1
Registrar Statistics
--------------------
Current:                      1
Accepted:                     49
Refreshed:                    0
Total Failed:                 1
  (Rejected                   0)
  (400 Bad Request            0)
  (403 Forbidden              1)
  (403 Forbidden Blocked      0)
  (404 Not Found              0)
  (423 Min Expires            0)
Registration request timeout: 0
CallControl response timeout: 0


Registrar Configuration
-----------------------
Domain: 10.8.16.2 IP Address 10.8.16.2
Allow Third Party Registrations:      no
Default Expiry Duration:              3600 seconds
Maximum Configurable Expiry Duration: 7200 seconds

Admittedly, I don't really understand the details of these reports, but it does appear there is some registration issue. It is rather odd that the x-lite extension can actually place calls, if there truly is a registration problem.

Thanks,
-dg