Calls unexpectedly go immediately into voice mail instead of ringing phone

[dthompson@mpmcapital.com]

The phone is not forwarded.  Phone is set to ring 4-5 times before voice mail picks up.  This happens intermittently with internal calls and external calls.  Has anyone else had this experience?  We have had it happen with our main number and several other extensions.  We have a 3300 running software version 7.

[ralph]

Sounds to me as if the phone is forwarding on a busy condition.
have you tested that?

What does the re-routing option look like?
This This This This | This This This This <vm extn>


Ralph