Author Topic: 3300 7.1 RingGroup overflow to embedded voicemail box?  (Read 3066 times)

Offline BlackSunshine

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3300 7.1 RingGroup overflow to embedded voicemail box?
« on: June 09, 2015, 05:30:40 PM »
Is there any way to get a Ring Group to overflow to embedded voicemail box (3123).  my 3300 is at Mivoice 7.1 I have tried everything I know to do but all it does is time out and go to Auto Attendant.  I have tried setting up a *3123 hunt group which goes to 3123 voicemail message but still no luck.  Any help appreciated!!


Offline dConvergence

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Re: 3300 7.1 RingGroup overflow to embedded voicemail box?
« Reply #1 on: June 09, 2015, 06:54:10 PM »
Hi,

To make a ring group overflow to an embedded voice mailbox make the ring group number the same as the mailbox *3123 and overflow to the voicemail hunt group IE 6000. I know this works on 6.0, but I'm not sure about 7.0.

Hope this helps,

Dan

Offline DB32120

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Re: 3300 7.1 RingGroup overflow to embedded voicemail box?
« Reply #2 on: June 10, 2015, 06:44:07 AM »
As long as the ring group and mailbox match it should be a simple case of pointing the overflow point to the voicemail hunt group.

good luck with getting a message waiting indicator though, if you require that your going to have to use ACD path which interflows to single line etc.

Offline johnp

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Re: 3300 7.1 RingGroup overflow to embedded voicemail box?
« Reply #3 on: June 10, 2015, 07:06:11 AM »
If the ring group is *3123 it should end up in mailbox 3123 which could be a trusted phone, which would make the lamp feature easy enough

Offline sarond

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Re: 3300 7.1 RingGroup overflow to embedded voicemail box?
« Reply #4 on: June 10, 2015, 08:59:43 AM »
You will have to make sure the the Hunt Group is a Name Tag type for it to work.

Offline BlackSunshine

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Re: 3300 7.1 RingGroup overflow to embedded voicemail box?
« Reply #5 on: June 11, 2015, 09:20:11 AM »
I did it exactly like Dan mentioned and it works great!!  MWI key works on multiple phones too.  Thanks a bunch Dan!!

Offline MitelUK2010

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Re: 3300 7.1 RingGroup overflow to embedded voicemail box?
« Reply #6 on: June 11, 2015, 10:32:28 AM »
How did you get the mwi? Can you detail your flow of you don't mind having issues with a similar setup.

Offline BlackSunshine

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Re: 3300 7.1 RingGroup overflow to embedded voicemail box?
« Reply #7 on: June 11, 2015, 04:56:42 PM »
MitelUK2010.......I created a 3123 single line phantom key on a phone.....created an extension voicemail box 3123....created RingGroup *3123 with the overflow to voicemail huntgroup pilot #.  Addeded MWI keys for 3123 to 3 phones.  works great

Offline dConvergence

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Re: 3300 7.1 RingGroup overflow to embedded voicemail box?
« Reply #8 on: June 16, 2015, 02:13:07 PM »
I did it exactly like Dan mentioned and it works great!!  MWI key works on multiple phones too.  Thanks a bunch Dan!!
You're welcome! ;D


 

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