Agent Group Priority

[bluewhite4]

I have several agents, who belong to multiple agent groups.

I would like to set it up, so that any call waiting in queue A, using agent group A, is given more priority that any calls coming into queue B (using agent group b).

How can this be accomplished using ACD2000 alone?

[sarond]

You can set priority on Queue Paths so that anyone calling Path A gets priority over Path B no matter the Agent Group used to answer the call.
If an agent is a member of both groups they would be presented with the call from the Path with the highest priority.
Default priority for a Path is 64. 1 is the highest.

Priority will be given on Path not Agent Group.