Within the "Solving problems using agent reports" section of the Report's Guide, there is a reference made to using the Auditor to help trace this.
What and where is "the Auditor"?
Here's the exact passage from page 56:
"2. For agents who have high Make Busy peg counts, run the Auditor with an Agent by Time monitor for the agent group. Be sure agents are not using Make Busy to avoid being the Longest Idle Agent or to avoid being routed the next ACD contact."
