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Author Topic: MiContact Center Client View  (Read 1423 times)

Offline Lanham10001

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MiContact Center Client View
« on: June 03, 2015, 11:31:30 AM »
we have 2 ACD users do not show up on Contact Center Client... added to the appropriate agent group for ACD.

any ideas/suggestions would be great appreciated.
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Offline sarond

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Re: MiContact Center Client View
« Reply #1 on: June 04, 2015, 05:23:33 AM »
First thing to check is that there is a license assigned to the employee in Your Site Explorer
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Offline Lanham10001

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Re: MiContact Center Client View
« Reply #2 on: June 04, 2015, 10:57:17 AM »
Thanks Sharond.... that's what it was... once I assigned the license, user shows up to add the view mode queue..... saved me minimum 30 min with 15min/$50 rate from our vendor for this 10 second change...
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