« previous next »
Pages: [1]   Go Down

Author Topic: MiContact Center Client View  (Read 1453 times)

Offline Lanham10001

  • Contributer
  • *
  • Posts: 20
  • Country: us
  • Karma: +0/-0
    • View Profile
MiContact Center Client View
« on: June 03, 2015, 11:31:30 AM »
we have 2 ACD users do not show up on Contact Center Client... added to the appropriate agent group for ACD.

any ideas/suggestions would be great appreciated.
Logged

Offline sarond

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 1405
  • Country: au
  • Karma: +73/-0
    • View Profile
Re: MiContact Center Client View
« Reply #1 on: June 04, 2015, 05:23:33 AM »
First thing to check is that there is a license assigned to the employee in Your Site Explorer
Logged

Offline Lanham10001

  • Contributer
  • *
  • Posts: 20
  • Country: us
  • Karma: +0/-0
    • View Profile
Re: MiContact Center Client View
« Reply #2 on: June 04, 2015, 10:57:17 AM »
Thanks Sharond.... that's what it was... once I assigned the license, user shows up to add the view mode queue..... saved me minimum 30 min with 15min/$50 rate from our vendor for this 10 second change...
Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10