All:
I am looking for some resources beyond the Mitel help files. We are recovering from a drive loss and need to recreate a flow as follows:
Caller Calls inbound on Main Line > First Greeting " For J Doe Press 2 or remain on the line for a team member > To extension for reception ( With a hunt group ) If no answer then > Second Greeting " Thank you for calling XXX we are unable to take your call Press XXX for XXX, Press XXX for XXX, Press XXX for XXX or remain on the line to be transferred to our general mailbox > Message Mailbox.
Our initial thought was to use MLAA however the default behavior plays the greeting three times and then goes to the Operator Extension - We could not find a technician code to change that behavior.
Any documents would be great, It all helps and we need to have this done by Monday
Cheers
