Voicemail Transfer Issue

[pakman]

Awhile back on release 6 I believe, I read about how to fast transfer someone to another persons ext by hitting the mail icon and that person's ext. This seem to work great for awhile but now my agents tell me with more frequency that the person they transfer ends up hearing the line ring like 10-15 rings then the call comes back to the original agent. I have tested the following. I had an agent transfer me to another agents vm who was on the phone and it just kept ringing and eventually I was sent back to the original agent. Then I did the same thing with another agent thinking that maybe if someone was on their primary line it wouldn't send me to vm but it did the second time around. Both agents have the same COS so I'm not sure what could be causing this random issue.

any suggestions would be appreciated.

Thanks,

[x-man]

Any of these fit to answer points?

Hunt Group Not Available
Network Hunt Group, Ring Group
ACD Path
Attendant
Other (ARS Plans, Lists, Routes, pagers etc.)

If so; Not Available (transfer is treated as a normal transfer request.)