Howdy folks.
It appears that using 9 for an outside line is a really bad idea. No matter how much we train our folks here, someone invariably 'accidentally' calls 911 almost every week. To make things worse, almost everybody hangs up on them, apparently not even realizing the misdial. This is a huge problem for us as the local cops are kinda getting, um, frustrated with us. (Curiously, our old Nortel also used a 9, but 911 misdials were almost nonexistent with that system. Go figure.)
I've been looking at the document in the faq about using 911* as a system speed call to mitigate the problem somewhat. What are the risks? I know right now the described behavior is how the 3300 deals with dial conflicts, but is there a possibility that behavior would change with a software update in the future? Also, we actually have 911 and 9911 built in ARS routes (actually *100911 and *1009911, *200911, *2009911, etc, because of the way our zones and cluster is set up) so, would I need to add a speedcall for 9911* as well?
It seems this solution -should- work, but I need to make double- and triple-sure it actually works when we need it to work.
Comments and suggestions are appreciated.
Thanks!
-dg