We're having an odd issue with our 3300, and I thought someone here might have an idea what's happening... (I'll make this as brief as possible, promise..)
THE ISSUE:
When any phone in our office (we're all using 5330's) RECEIVES an incoming call from outside the office, we are unable to transfer or conference that call with another external number. When you attempt to do so by pressing the TRNSFR/CONF button, dial 9, get a dial tone, then dial ###-####, you immediately get another dial tone (which you cannot dial with, and that will turn over to a busy signal within about 10 seconds)..
Odd thing is though, is that you can press the TRNSFR/CONF button again and transfer that dial tone / busy signal to the original call and link them, so it appears that the call transfer works, it's just that actual CALL is not working when you dial that second number... Not the transfer / conf function... That seems to work, but transferring or conferencing in a failed call is sorta pointless you know??
HOWEVER, THIS WORKS:
When any phone in our office RECEIVES an incoming call from outside, it WILL allow you to transfer/conf with an internal extension.. No problem there..
When any phone in our office CALLS an external number and the call ORIGINATES from our system, you can transfer/conf with another external number or internal extension.. No problem there either...
The only time it "messes up", is when that first call comes in from an external caller...
I've gone over COS options like Call Forwarding (External/Internal), etc and everything APPEARS to be set correctly, I'm just not extremely familiar with this system yet (still learning it) so I can't figure out why everything works but this one scenario...
Any ideas??? (and I might add, I can't thank you enough ahead of time if you do.... THANK YOU..)