Our Customer is running a Mitel 3300 to control his hotel. The Front Desk is manned by 2 5540 IP Consoles. We just added a 5330e set to a back office for a new manager.
The main Phone line is answered by the embedded voicemail and presents a number of one touch options to the caller. Calls to the front desk (reservations) ring to a non-prime group (898) on the two 5540 IP consoles (Ext 1198 and 1199). So far, all is good. What the customer asked for the other day was to add a third answer point in the back office in the form of a 5330e IP set (extension 1113), so that when the front desk attendants were busy with customers standing at the counter checking in, they could “press a button” and have calls start ringing at the back office extension. The ringing of the set in the back office can be accomplished by using redirection in Night2 to send calls designated for 898 to ring to a multi-call key on 1113, but it only rings at 1113. However, the customer decided they want the calls to ring at 1113 and continue to ring on the consoles at the front as well (although why you would want the phone at the front annoying you while you are dealing with a live customer I'm not sure).
I can't figure out a way to make the consoles ring at the same time as the 5330 set in the back office. especially one where the customer can change via a button push on the front console.
Any Ideas?
