MiCollab Console Tiles

[Mattmayn]

Does anyone know why tiles turn gray in the MiCollab Console? I have a user saying that some of the user tiles become gray while the user is on the phone.

[Mattmayn]

Based on the description, I would say the tiles are light blue in my case!

Button view: Displays all contacts as buttons in the Directory window. Button colors indicate the following:

White: Telephony status is unknown (for example, a personal contact with a PSTN number).

Light red: The contact's phone is in DND mode or forwarding calls to voice mail.

Light green: The contact's phone is ringing.

Light blue: The contact's phone is off-hook.

Light gray: The phone is unreachable.

[Mattmayn]

So after lots of questions, it seems like the MiCollab server is losing the ability to monitor phones randomly. Anyone seen this before?

[marcolive]

Yes!
Sometimes, MiTAI moniors seems to stop for some users.
Refresh line monitor cache in the UCA server. There's a small icon for that in the PBX tab. UCA server will then create a MiTAI monitor on the 3300 for each extension.
Also, I think there's an option to automatically refresh line monitors each night. Look in the PBX configuration in UCA server

[Mattmayn]

I'll give that a try. Thanks.