Author Topic: MiCollab Console Tiles  (Read 2875 times)

Offline Mattmayn

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MiCollab Console Tiles
« on: January 14, 2015, 11:27:53 AM »
Does anyone know why tiles turn gray in the MiCollab Console? I have a user saying that some of the user tiles become gray while the user is on the phone.


Offline Mattmayn

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Re: MiCollab Console Tiles
« Reply #1 on: January 14, 2015, 11:35:59 AM »
Based on the description, I would say the tiles are light blue in my case!

Button view: Displays all contacts as buttons in the Directory window. Button colors indicate the following:

White: Telephony status is unknown (for example, a personal contact with a PSTN number).

Light red: The contact's phone is in DND mode or forwarding calls to voice mail.

Light green: The contact's phone is ringing.

Light blue: The contact's phone is off-hook.

Light gray: The phone is unreachable.

Offline Mattmayn

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Re: MiCollab Console Tiles
« Reply #2 on: February 05, 2015, 07:17:54 PM »
So after lots of questions, it seems like the MiCollab server is losing the ability to monitor phones randomly. Anyone seen this before?

Offline marcolive

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Re: MiCollab Console Tiles
« Reply #3 on: February 08, 2015, 10:28:06 AM »
Yes!
Sometimes, MiTAI moniors seems to stop for some users.
Refresh line monitor cache in the UCA server. There's a small icon for that in the PBX tab. UCA server will then create a MiTAI monitor on the 3300 for each extension.
Also, I think there's an option to automatically refresh line monitors each night. Look in the PBX configuration in UCA server

Offline Mattmayn

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Re: MiCollab Console Tiles
« Reply #4 on: February 09, 2015, 05:22:05 AM »
I'll give that a try. Thanks.


 

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