Unified Messaging not working

[cholzhauer]

I'm having a problem where our Unified Messaging is no longer delivering the voicemail message to email.  I've rebooted the phone system to no effect.  For a while the system was unable to resolve the IP of the mail server (no idea why) but the reboot seems to have fixed that.

Here's an example of one of the transactions; there is zero activity in the mail.mainlog log.

Code: [Select]

[00625  1-02-2015 15:08:50 VMAIL1]Call to app 2700 from x1751 for x1504
[00626  1-02-2015 15:08:50 VOICE1]Playing user-recorded file db/rcrdings/50.n08a - ITU-T G.729 Annex A (8000 bps)
[00627  1-02-2015 15:08:58 VOICE1]Playing system prompt 019 - ITU-T G.711 Mu-Law (64000 bps)
[00628  1-02-2015 15:09:05 VOICE1]Recording started (file db/rcrdings/57.n08a): Up to 300000 bytes available
[00629  1-02-2015 15:09:18 VOICE1]Recording stopped (file db/rcrdings/57.n08a): Added 11560 bytes for a total of 11560 bytes
[00630  1-02-2015 15:09:18 VMAIL1-NS1504]Digital term(rec):  PHYEVENT_disconnect
[00631  1-02-2015 15:09:18 VMAIL1-NS1504]Delivering 8th msg to mailbox 1504 on  1-02-2015 at 15:09:18 from (4:1751)
[00632  1-02-2015 15:09:18 VMAIL1-NS1504]New Hole - Offset 674d, length 37f
[00633  1-02-2015 15:09:18 VMAIL1-NS1504]**UM** 1504: Local New Message 7132 (NEW)
[00634  1-02-2015 15:09:18 VMAIL1] Sending Disconnect ACK
[00635  1-02-2015 15:09:18 DISPATCH]Terminating VMAIL1
[00636  1-02-2015 15:09:19 LAMPS]Turning on lamp for x1504 (mb1504 - 8)
[00637  1-02-2015 15:09:19 EXEC]System is now idle.


[Tech Electronics]

Cholzhauer,

Have you verified that it is setup and turned on?

Thanks,

TE

[cholzhauer]

TE,

Yes, I have verified that it is enabled and configured correctly.

[Tech Electronics]

Cholzhauer,

Try creating a test mailbox and see if you get different results. If not then try rebuilding the Email Gateway settings and test again.

Thanks,

TE

[cholzhauer]

No go.  I'm going to restart the Exchange server as a guess...I don't figure it'll matter as I have other systems that are working just fine.

[cholzhauer]

Just to put this to bed, there was a firewall in the way that was blocking traffic between the 5000 and the email server.  Thanks for your help TE