I am an end user in a remote office. I do not know what the Mitel mothership unit looks like nor what version it is or if it has a software version as well. I'm not sure the tech at the home office who is in charge of the Mitel mothership knows any of that information either. What I do know is that the way it is supposed to work is that I send him the MAC Address of a phone and the name of the person who will be using it, and he fiddles with some knobs and tells me it will work. This system worked just fine for the first 5 phones. We added 2 more people just before Christmas, and that's when the magic ended.
The first user was new so we sent the home office the MAC and name, plugged in the phone and waited. And waited. It boots, and I see all the version stuff and lots of numbers flash by. Eventually is says DHCP: Discovery Using Option 128+. Then TFTP Timeout flashes by (or something close to that...its quick) Then it sits at Contacting Server for so long I get bored and walk away. I asked our tech about it, but he asked me to make sure the network jack was working. So I took the phone to a known-good jack (that also has a 5330e plugged in to it) and the exact same thing happens. I take the known-good phone from the known-good jack and plug it into the "questionable" jack, and it works just fine there too. The issue definitely followed the phone. I got a different phone, sent him the MAC address, waited for him to say it was good to go, and tried again. Same thing: Hangs on Contacting Server.
The other user we added was an existing user that had her existing 5360 phone plugged in and working at a different remote location. When we plugged her phone in, it did the same thing...just hanging at DHCP Discovery. It too does not work when plugged in to a known good jack, and known good phones work just fine when plugged into the new jack. Unfortunately, we cannot go back to the old location and see if the phone would still work in it original, pre-office-move jack.
So, do I have 3 bad phones? Is there some programming that has to be done to the individual phones? Is there a factory reset or something I can do just in case these phones have bad/corrupt NVRAM or prior programming that is preventing them from working? The two 5330's were phones the home office had laying around, so ... help??