Author Topic: RAD/MOH Treatment Interflow Dialing List is not working  (Read 2032 times)

Offline cevvel

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RAD/MOH Treatment Interflow Dialing List is not working
« on: December 10, 2014, 07:16:07 AM »
I am trying to execute the following call scenario and found that interflow dialing does not work. Please let me know what I have to do to make it work. I do need another clarification as to whether it is possible to program 0 in the interflow dialing list (as the below test case requirement says)? I could only enter anything greater than 0.

Call Scneario:
1. Ensure no other agents are logged into queue and a PSTN number (ABC) is programmed for zero in the interflow dialing list
2. Log one ACD agent into an ACD queue. Set ‘Make Busy” to ensure calls will remain in queue to receive RAD/MOF treatments.
3. Call from another PSTN number (XYZ) to Mitel ACD Path
4. PSTN (XYZ) should hear RADS then MOH. Depending how long the caller is in queue, they should hear multiple RAD messages.
5. Press zero from the remote DUT.
6. PSTN (ABC) should ring. Answer call.

I tried this configuration in ACD path: “Release Digit Receiver After Recording” set to yes for Recording 1, Path interflow dialing list for recording 1 as 1, Interflow enabled YES, Interflow Point Directory Number as PSTN (ABC). When I execute the scenario, I always see recording keeps playing unless Interflow timeout happens (if specified) and pressing 1 does not make PSTN (ABC) ringing.
« Last Edit: December 10, 2014, 07:17:43 AM by cevvel »


Offline cevvel

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Re: RAD/MOH Treatment Interflow Dialing List is not working
« Reply #1 on: December 16, 2014, 08:26:35 AM »
I am wondering if I can get any help to my question above? Thanks!

Offline bluewhite4

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Re: RAD/MOH Treatment Interflow Dialing List is not working
« Reply #2 on: December 16, 2014, 08:50:06 AM »
Did you program Path interflow dialing list 1 to direct 0 somewhere?

I see that you set your ACD path to use Interflow Dialing List 1, but don't see you mention anywhere that you actually programmed list 1.

Offline sarond

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Re: RAD/MOH Treatment Interflow Dialing List is not working
« Reply #3 on: December 16, 2014, 08:31:50 PM »
Also try using a Speed Call for your dial out option and make sure it is set to override toll.

Offline cevvel

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Re: RAD/MOH Treatment Interflow Dialing List is not working
« Reply #4 on: December 17, 2014, 06:40:32 AM »
Thank you bluewhite4. You are right. I did not program list 1. I will check that out and let you know soon.

Thank you Sarond for your suggestion. I will try that too.


 

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