Hi Guys,
I am looking to see if the below is possible and if it is are there any guides.
Current hardware is Mitel 3300 CXII controller with 5312 handsets.
We are a NFP aged care provider looking to deploy these handsets to our residents. We would like to be able to set up the phones so they have 2 extensions.
1 normal extension for the resident to make and receive calls.
1 extension with on hook auto answer so when a resident presses their nursecall alert button a nurse can dial straight back into the room and be on speakerphone to find out what's happened.
Is something like this possible? (and is this the best way to do it?)
Can we get away with just 1 ext but have some code that forces auto answer?
Also, if the phone has two ext's does it need two licenses?
Just seeing if this is a viable option as a voice integrated nursecall system is extremely costly.
Thank you for any help you can provide.