Dual Ext's on 5312 Handset

[AndyMR2]

Hi Guys,

I am looking to see if the below is possible and if it is are there any guides.

Current hardware is Mitel 3300 CXII controller with 5312 handsets.

We are a NFP aged care provider looking to deploy these handsets to our residents. We would like to be able to set up the phones so they have 2 extensions.

1 normal extension for the resident to make and receive calls.
1 extension with on hook auto answer so when a resident presses their nursecall alert button a nurse can dial straight back into the room and be on speakerphone to find out what's happened.

Is something like this possible? (and is this the best way to do it?)

Can we get away with just 1 ext but have some code that forces auto answer?

Also, if the phone has two ext's does it need two licenses?

Just seeing if this is a viable option as a voice integrated nursecall system is extremely costly.

Thank you for any help you can provide.

[matthew]

If I remember rightly, you can use a direct page to a phone and that gives hands free answer back. Might be worth giving it a test before promising it as it's been a while since I tried it.

[AndyMR2]

Thanks Matthew,

I can see the direct page feature code and have used it but it's not giving hands free answer back. It's one way comms until they pick up the handset.

A good starting point though!

[AndyMR2]

Hey, thanks for putting me on the right track!

Rather than direct page I used the direct voice call feature code and it worked perfectly!  I don't even think I need a second line, I can just use the one ext.

Yay!