I have a UCA 6 console that is giving a receptionist issues. She is one of four on the site and the only one having problems. The issue is when she clicks on a tile for a user to send the call to, it doesn't always deselect the previous selection. Sometimes there could be five or six tiles selected at once. If she then tries to transfer the call it may not go to the correct person (looks like first selected to me).
Any ideas?