Author Topic: PF/CCM/Real Time/ Add/Remove Device Question  (Read 1622 times)

Offline PuntsWorth

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PF/CCM/Real Time/ Add/Remove Device Question
« on: July 10, 2014, 03:11:19 PM »
Hi,

I have added a ACD agent to the CCM web site. The extension is listed under employee & agent web pages with correct extension number.

However when I load the client for Real Time, click on Agent by state --> right click and choose add /remove devices---> on pop-up window, the ACD extension isn't listed :(

Can anyone help ?

Thanks


Offline bluewhite4

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Re: PF/CCM/Real Time/ Add/Remove Device Question
« Reply #1 on: July 10, 2014, 03:52:04 PM »
It will only show up in the real-time if its licensed. Did you license the agent?

Offline PuntsWorth

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Re: PF/CCM/Real Time/ Add/Remove Device Question
« Reply #2 on: July 11, 2014, 06:10:32 AM »
Hi,

Where do I go to licence the extension? Sorry all the others have been made by the installer so this will be my 1st time :(

Offline PuntsWorth

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Re: PF/CCM/Real Time/ Add/Remove Device Question
« Reply #3 on: July 11, 2014, 06:43:14 AM »
HI,

I have found it, thanks for your help.

For others with the same issue, I fix it by the following;

Open Your Site Explore --> Agent --> search and click ACD Agent extension --> under licencing change to "Advance"

Cheers


 

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