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PF/CCM/Real Time/ Add/Remove Device Question
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Topic: PF/CCM/Real Time/ Add/Remove Device Question (Read 1622 times)
PuntsWorth
Contributer
Posts: 11
Karma: +0/-0
PF/CCM/Real Time/ Add/Remove Device Question
«
on:
July 10, 2014, 03:11:19 PM »
Hi,
I have added a ACD agent to the CCM web site. The extension is listed under employee & agent web pages with correct extension number.
However when I load the client for Real Time, click on Agent by state --> right click and choose add /remove devices---> on pop-up window, the ACD extension isn't listed
Can anyone help ?
Thanks
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bluewhite4
Global Moderator
Hero Member
Posts: 1041
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Karma: +20/-0
Re: PF/CCM/Real Time/ Add/Remove Device Question
«
Reply #1 on:
July 10, 2014, 03:52:04 PM »
It will only show up in the real-time if its licensed. Did you license the agent?
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PuntsWorth
Contributer
Posts: 11
Karma: +0/-0
Re: PF/CCM/Real Time/ Add/Remove Device Question
«
Reply #2 on:
July 11, 2014, 06:10:32 AM »
Hi,
Where do I go to licence the extension? Sorry all the others have been made by the installer so this will be my 1st time
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PuntsWorth
Contributer
Posts: 11
Karma: +0/-0
Re: PF/CCM/Real Time/ Add/Remove Device Question
«
Reply #3 on:
July 11, 2014, 06:43:14 AM »
HI,
I have found it, thanks for your help.
For others with the same issue, I fix it by the following;
Open Your Site Explore --> Agent --> search and click ACD Agent extension --> under licencing change to "Advance"
Cheers
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