Route dialed external number to internal extension

[edwin]

In our company we have a Mitel 3300.
We have different locations, and they all use this Mitel system.
All of our locations have their own set of phonenumers, but they all begin with 088 887 xxxx
The last 4 digits are extensions and the first one of that set is for the location.
So my location begins with 1(234) and another location begins with 2(234), etc.

When an empolyee of one location calls another employee, they use the full number, including the 088 887 numbers.
Mitel thinks this is an external call and we get charged for this.

I would like to know if there is a way to check all outbound calls and if someone is calling 088 887 1234 Mitel can redirect it to the extension 1234.

Thanks for you help.

[jrg0852]

Don't you have IP/XNET trunking between the sites? If so I think that's all you need for 4 digit dialing. If I'm missing something someone else please chime in. Thanks..............................

[lundah]

Put in ARS lines that match your DID/DDI numbers, and use Digit Modification to strip the external digits and force the call to be handled as an internal call.

[ralph]

If I read what you said correctly they all use your controller.
That would imply that you don't have XNET between sites.

There are a couple of ways to do this.   All involve ARS.
1) set up a special route for those numbers that are blocked by COR.  This forces the users to dial 4 digits.
2) Create an XNET loop back trunk group route.   Essentially you are routing calls from your PBX back to itself as an external call.  Then you route the call out that trunk group and strip all but the last 4 digits.  The PBX will then see that call as if the user dialed only 4 digits.

Ralph

[jrg0852]

Oh, my bad. 1 system doing it all. Thanks, Ralph. No XNET here.

[pmhaynes]

I beleive once it gets to ARS you have to use a trunk.
I have done just this with XNET back to yourself

Scenario:
Call centre agents were used to dialing external numbers for other branches.
When that branches got MPLS and their phones became part of the same vMCD controller, it took a while to educate the agents to dial the group number rather then the external number.

Solution:
Set the external number to route in ARS to a XNET trunk for the same controller. Looping back in on itself

I see that you are not using XNET, but i think there is nothing stopping you programming it this way.

Let me know if there is a better solution, always open to new ideas