Thanks TE and Dwayneg,
In my Call Routing Table (I do indeed have one labelled Day and another labelled Night). I have all my DID's listed, which are the last 6 digits. I added the new number which is being ported in. The ring in destination, for the time being, is NONE.
For the hunt group, the setting 'Analogue Voice Mail Hunt Group' is set to YES. TE, in your post you say "If this is the case then just set up your new DID/DDI to route to 1002 and you are good." In our case, 1002 is a phantom extension. But if 1002 is already an existing DDI pointing to a phantom extension, will that not conflict? What I mean is, if someone sent a fax to ...1002 and it was in the middle of receiving that, and another fax came in on the new number I'm adding, it would try extension 1002, and would it be busy or available?
If available, then why not just have a single phantom extension and point all the DID fax numbers to that?
You are correct about the fax server, which is setup to detect the last few digits and route faxes to various email addresses based on those digits. The fax server has 3 ports on the back. The hunt group members are three analogue lines.
Somewhat related is the fax server only ever seems to pickup on one of the 3 lines. If another fax comes in it gives a busy tone. I thought with 3 lines going in it would load balance across those? The fax server is a FaxFinder 440. I'm sure the problem is the Mitel end, not the fax server end.
Thanks and I appreciate your time on this.