how to adjust settings via Telnet

[aapartridge]

Hello,

I am very inexperienced with the interface to our SX 200 EL-ML and was hoping for some guidance.

The current issue I am troubleshooting is an analog phone (not a Superset 4025 like the others) with call forwarding issues. At first the phone would not ring, but simply go straight to voicemail, so dialing 444 on the keypad reset it & it was able to recieve calls again....but now it will not go to voicemail.

Can anyone guide me on the possible steps/forms I need to find in order to adjust this extensions call forwarding settings? I've been looking through menus/forms, but currently am unable to locate a method for adjusting this remotely. The digital phones are simply enough via Superkey settings, but the analog phones are a mystery to me at this point.

Thanks for any guidance you can offer.

aap

[johnp]

As long as you are not using split call forwarding all you need is to dial from the extension, the call forward all calls feature code, the condition code (1 - Always  2 - Busy 3 - No Answer 4 - Busy or No Answer) then the destination.

[aapartridge]

thanks Johnp

how/where do I find what my featured codes are ? Just go to Access Codes under forms ?

This is a piece I'm missing, what I need to dial to control settings on an analog like this.

[johnp]

Yes, look in form 2 feature access codes

[aapartridge]

Ok JohnP

In my Feature Access Codes section under Forms, this is what it states for Call Forwarding - All Calls :

Feature                              Access Code
03                                        29


So, knowing this I can go to this analog phone extension and dial, 03294 to get all calls to go to voicemail with a busy/no answer ?

[johnp]

So, knowing this I can go to this analog phone extension and dial, 03294 to get all calls to go to voicemail with a busy/no answer ?

No, it would be 29_4_XXX where XXX is voicemail destination

[aapartridge]

ok great, thank you so much.
that solves many problems for me.

Also, would XXX be the extension number, or another number associated with the extension? If so how to find that?

[johnp]

Also, would XXX be the extension number, or another number associated with the extension? If so how to find that?

XXX will be either a hunt group or speed dial depending on the type of voicemail. You could look at the forwarding on a display set to see it's destination

[aapartridge]

Ok
so whatever # people dial to reach their voicemail is the destination.

will try.

thanks again for helping out.

update : that worked ! thank you very much for helping me find & understand these codes.

If there is a proper manual that lists these sorts of things let me know....the 5 Ive found online may not be the correct ones