« previous next »
Pages: [1]   Go Down

Author Topic: Transferring inbound calls to off premise central reservations  (Read 3507 times)

Offline JerseyTech

  • New Member
  • *
  • Posts: 4
  • Country: us
  • Karma: +0/-0
    • View Profile
Transferring inbound calls to off premise central reservations
« on: October 09, 2013, 10:06:02 PM »
Hey Guys,
       I am trying to send calls to an off premise central reservation call center while they are closed for the winter. I already have my speed dial set up and it works if you transfer a live call. However, my customer wants a closed greeting (night 1), to tell callers that they are closed and to press "1" for reservations. The call will not go out. Any ideas?  All of my Settings seem to be correct, as the speed dial works when not through the A/A. Any help would be great.


Sent from my iPhone using Tapatalk - now Free
Logged

Offline ralph

  • Mitel Forums Admin
  • Hero Member
  • *****
  • Posts: 5768
  • Country: us
  • Karma: +469/-0
  • Published Author: http://amzn.to/2dcYSY5
    • View Profile
Re: Transferring inbound calls to off premise central reservations
« Reply #1 on: October 10, 2013, 08:15:37 AM »
Is this a 2000 or a 200?

Ralph
Logged

Offline JerseyTech

  • New Member
  • *
  • Posts: 4
  • Country: us
  • Karma: +0/-0
    • View Profile
Transferring inbound calls to off premise central reservations
« Reply #2 on: October 10, 2013, 08:53:11 AM »
It's a 200 MX


Sent from my iPhone using Tapatalk - now Free
Logged

Offline johnp

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 2209
  • Country: us
  • Karma: +67/-0
    • View Profile
Re: Transferring inbound calls to off premise central reservations
« Reply #3 on: October 10, 2013, 04:56:13 PM »
Likely something need to have it's call restriction changed to LD
Logged

Offline JerseyTech

  • New Member
  • *
  • Posts: 4
  • Country: us
  • Karma: +0/-0
    • View Profile
Transferring inbound calls to off premise central reservations
« Reply #4 on: October 10, 2013, 10:39:40 PM »
I'll check it out. Thanks johnp.


Sent from my iPhone using Tapatalk - now Free
Logged

Offline acejavelin

  • Global Moderator
  • Hero Member
  • *****
  • Posts: 4104
  • Country: us
  • Karma: +133/-0
  • High-tech, heavy metal redneck!
    • View Profile
    • Like what I do and wanna help out? Send me a donation!
Re: Transferring inbound calls to off premise central reservations
« Reply #5 on: October 12, 2013, 03:34:24 PM »
Check the COS of the VM ports and trunks and make sure that options 313-319 are all enabled, and that the Device Interconnect connect table is complete (I just fill in the whole thing).
Logged

Offline JerseyTech

  • New Member
  • *
  • Posts: 4
  • Country: us
  • Karma: +0/-0
    • View Profile
Transferring inbound calls to off premise central reservations
« Reply #6 on: October 12, 2013, 08:58:15 PM »
Ok. Thanks ace. I'll check that Monday. I appreciate. The help.


Logged

Pages: [1]   Go Up
« previous next »
 

Sitemap 1 2 3 4 5 6 7 8 9 10