I have a questions regarding some PrairieFyre data that is not included in reports.
We have 6 scheduled Extension Group Accounting Trace reports that run daily. Most of these include data from our predictive dialer system, however two do not show the data.
The way the predictive dialer work...Once the employee logs into the system, the dialer will call the extension of that employee. Once that call is picked up, the phone stays off the hook.
The Trace Report will show the call as:
Call Start time Cost Duration Phone# Location Call Type Rate Trunk
9/10/2013 7:47:15 PM $0.07 00:06:22 866xxxxxxx China Incoming Local 9999
9/10/2013 10:55:04 AM $0.08 00:07:48 866xxxxxxx China Incoming Local 9999
My issue....
This data show the calls on all reports except two. How could I get this data to show on the other two reports? I compare the reports setups and could not find any differences.
Any thoughts on this?
Thanks
-Evan