6160 (v5.8) RAD ports

[welshy67]

First of all, just joined so hello to you all

Can someone clarify something regarding RAD ports please. We have a Call Flow in IQ 6160 (version 5.8 ) with an initial announcement using three RAD ports (4441, 4442 and 4443 for example). The documentation says that each RAD port can play a message to 50 simultaneous callers. So I thought I would test this. I dialed the ACD path from four separate office phones, the first three used 4441 - 4443 as expected then I got a Busy tone on the fourth phone.

So I'm guessing that when the message starts playing using RAD 4441 for example, then that RAD port becomes busy until the message has finished. So how come Mitel claim you can have 50 callers for each RAD port when all I can get is one?

I'm obviously misunderstanding something. So any clarification would be great, thanks. If Mitel mean 50 callers at exactly the same time then I would think that is pretty much impossible?

[ralph]

The Mitel treats the RAD differently when you call it (or it's hunt group) directly.   That's not queuing to the RAD.
When the RAD is used in an ACD path, the 1st call busies the RAD and the next several calls queue to it.  Now when the RAD becomes free it will play for all the calls queued to it.  Yes, up to 50.

Ralph

[welshy67]

Thanks for the clarification. Another question on RAD ports for 6160, we have recently setup Updated Position in Queue using four RAD ports. If we have 10 callers in the queue, does it mean only four get their position updated? Each caller will be in a different position in the queue so is it a case that each caller gets assigned to one particular RAD port for the duration they are in the queue?

I'm finding RAD ports difficult to understand.

[ralph]

I don't know the answer to that one.
I'll reach out to Prairie Fyre to see if they can jump in on this.

Ralph