Is there any way to get a caller to be able to dial out of a ACD Express group like you can a ACD path. Problem I'm having is they have a new 3300 with CSM and it doesn't report on anything to do with ACD skill groups or paths. I can get the ACD Express group to do just about everything else they need except for transferring to a MB when they would rather leave a message. Both options are very important!!
Thank you!
