Call history on 5360 called ID

[Splosh]

We only have 5360 handsets so not sure if this applies to other 53xx models. We have a call history button that shows all made, missed calls etc. however it only shows the numbers of the calls not the name apart for other system users. For example. If I make a call to company ABC Ltd, I dial the number and the display shows the name. (Name from the telephone directory), finish my call, look in the call history page and it shows the number and not the name. However it does show the name for all other system users? We are running 3300 v6 sp1. Any ideas?

[LoopyLou]

Not sure if I understand the issue.

[Splosh]

Hi, do you have a 5360 phone? If not i don't know if you have the same on other phones, but on the 5360 you have a call history button which shows in full screen your calls, made, missed and answered. Just like recents button on the iPhone. But this list shows numbers not names for external calls. But the number and alpha tags are in the 3300 directory, because it shows the name in the display when you receive or dial that number. I will try and get a picture.

[ralph]

Unfortunately I don't think that's going to work for you.
Incoming calls get caller ID from the carrier or is inserted by alpha tagging.
There is no tie in with alpha tagging and call history since alpha tagging is designed for incoming calls only.

So bottom line is you won't have names in call history for out bound calls.

Ralph

 

[LoopyLou]

Would agree with ralph.

[bluewhite4]

Unfortunately I don't think that's going to work for you.
Incoming calls get caller ID from the carrier or is inserted by alpha tagging.
There is no tie in with alpha tagging and call history since alpha tagging is designed for incoming calls only.

So bottom line is you won't have names in call history for out bound calls.

Ralph

According to the MCD 6 docs "Alpha tagging is extended to associate the name string with dialed digits for outgoing calls."

Not sure then if this would apply to Call History or not.

[jrg0852]

By the way. Is this the phone app., official Call Hist, or just the key programmed as a Call Hist. key?

[Splosh]

Hi guys, right.. The problem is with the app key. I have also programmed the call hist key, that shows a cr@p call history using the vol up dn buttons, interestingly this does show the called ID name!!! So we know it can be done, but the app does not show it! Does anybody from Mitel read these forums?