Author Topic: ACD Express Group  (Read 1885 times)

Offline JHFC

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ACD Express Group
« on: August 30, 2013, 01:07:09 PM »
Is there any way to get a caller to be able to dial out of a ACD Express group like you can a ACD path. Problem I'm having is they have a new 3300 with CSM and it doesn't report on anything to do with ACD skill groups or paths. I can get the ACD Express group to do just about everything else they need except for transferring to a MB when they would rather leave a message. Both options are very important!!

Thank you!


 

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