Call Now... adding a 1 to the number

[Hershel]

I am looking for the solution to the following issue.  Users access their call history (call log) and when they press the CALL NOW button the system automatically adds a 1 the phone number even when it is a local number.  This cause the call to be denied by the CO and make call history a lot less useful.

An other thing that might be important we are in area which has 10 digit local dialling.

[acejavelin]

It sounds like there is no Home Area Codes defined... Go to System->Numbering Plan-Home Area Codes and add the local Area Code in the first entry if local calls are 7 digit, in the second if local calls are 10 digit, press F1 for more info. Probably would be a good idea to check Area Flags when you are in that area as well.