Author Topic: Can't make changes to User and Device Configuration  (Read 3539 times)

Offline ineedhelp

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Can't make changes to User and Device Configuration
« on: February 21, 2013, 12:19:12 PM »
I need to update a user however I am unable to.  It just spins. "Please wait while your data is saved..."
On Monday our Mitel 3300 lost a hard drive and we fully recovered our users.  I have been able to make changes here, but now I'm unable to do so.  The technician who helped me deleted my old admin account and recreated it again.  I must have lost some privileges.  What can I do to make changes? Any help would be grateful.


Offline acejavelin

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Re: Can't make changes to User and Device Configuration
« Reply #1 on: February 21, 2013, 10:05:36 PM »
I need to update a user however I am unable to.  It just spins. "Please wait while your data is saved..."
On Monday our Mitel 3300 lost a hard drive and we fully recovered our users.  I have been able to make changes here, but now I'm unable to do so.  The technician who helped me deleted my old admin account and recreated it again.  I must have lost some privileges.  What can I do to make changes? Any help would be grateful.
I don't think this is a privilege issue... I would try the following

1) In Maintenance Commands, enter "dbms check full"
2) Verify you are using IE8 (or FF/Chrome with IE8 plugin)
3) Delete all browser history and caches and restart your browser
4) Verify you have current Java installed
5) Try accessing ESM from a different PC
6) Ask your technician to add a new ROOT level user and password and try that one.

Offline LoopyLou

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Re: Can't make changes to User and Device Configuration
« Reply #2 on: February 26, 2013, 08:02:15 AM »
And don't post the same questions under another heading.

Offline collett.223

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Re: Can't make changes to User and Device Configuration
« Reply #3 on: March 13, 2013, 11:04:40 AM »
Were you able to fix this problem?  I've been having the same issue on my PC.  It only does it on my laptop, no one else's.

Offline ineedhelp

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Re: Can't make changes to User and Device Configuration
« Reply #4 on: March 13, 2013, 01:26:31 PM »
collett.223 I figured it out.  By resetting IE it will fix the issue.


 

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