Mitel 3300 Switchboard console query

[armstr_a]

Hi,

Our company is looking at having potentially 3 different businesses located in our building. We currently have a mitel 3300 system and 2 receptionists dealing with the switchboard. If we bought 2 additional business line numbers for the other 2 businesses that will be housed here can the mitel 3300 distinguish what number has been dialed so reception know how to answer the phone for the appropriate business?

Thanks in advance

[acejavelin]

Short answer, yes... How it is accomplished will vary slightly depending on the trunking used (PRI, copper, SIP) and the type of phones the receptionists use.

[dmrl]

We do this. We have about 25 companies within our PBX. There are a few ways that we have done it, the easiest was integrating with a tool called Evo.

[LoopyLou]

The console have multiple keys. What you could do is setup the two new lines to ring 2000 and 2001 ( for example ). Then you program one key on each console 2000 and another 2001. The console keys can be labeled. So if someone dials the number routed to the 2000 key switchboard will see it and answer with thanks for calling company A. If someone calls the number sent to 2001 then again its on its own key and reception can answer thanks for calling company B. This method requires you have the spare console keys and that reception actually look at the screen to see what line is ringing then push that key instead of simply hitting the "answer" key which is what they might currently be doing. Hitting the answer key grabs any ringing line.