I have a cordless analog handset that I have plugged into an analog port on the 3300 controller. I setup a hotdesking user for this, then created a ring group so that when our main receptionist phone rings, so does this handheld phone. It works.
Now the lingering issue I have is when she wants to transfer a call, she hits the flash button get's dial tone and then dials the extension of the user. The users hone rings, they pick it up but no one is there and the caller is still on hold.
How can I make this work? If we can't transfer calls, then defeats the reason we want to use the cordless phone.
Thank you,