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Author Topic: Cordless headset  (Read 2581 times)

Offline Josti013

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Cordless headset
« on: December 06, 2012, 05:55:41 AM »
I have รก cordless headset connected to the Mitel 5330 IP, here i would like to connect a listen along set (meeluisterstick) on.
Does anyone have a cleu if this is possible?
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Offline johnp

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Re: Cordless headset
« Reply #1 on: December 06, 2012, 07:00:54 AM »
Wouldn't silent monitoring be better?
« Last Edit: December 06, 2012, 07:08:54 AM by johnp »
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Offline Josti013

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Re: Cordless headset
« Reply #2 on: December 06, 2012, 07:10:01 AM »
We have a 3300 ,and we want to train someone and therefore that person must have the ability to listen with the callcenter operator who is using the cordless headset.
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Online ralph

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Re: Cordless headset
« Reply #3 on: December 06, 2012, 07:51:45 AM »
You may be able to get a 'Y' cable from the headset mfg.  Check with them.

But I agree with johnp.   Silent monitor works well for this app.

Ralph
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Offline Mattmayn

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Re: Cordless headset
« Reply #4 on: December 07, 2012, 08:09:53 AM »
I assume the wireless headset is a third party model not the Mitel model that has the wireless module in the phone? If it is the Mitel model, you will have to use silent monitoring because I don't think the audio will be anywhere else for you to grab.
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