Author Topic: Attendant Status Return to Absent - Mitel Console  (Read 5777 times)

Offline reval

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Attendant Status Return to Absent - Mitel Console
« on: May 06, 2012, 09:14:58 AM »
Hi Friends,
we have a MXeIII with a console. Although I've changed Programmed Service to OFF, sometimes attendant console status changed to Absent and CP to Night1 !!!

What is wrong with the console ? Is it possible to prevent console to change CP mode and Attendant Status ?
« Last Edit: May 06, 2012, 07:21:44 PM by ralph »


Offline ralph

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Re: Attendant Status Return to Absent
« Reply #1 on: May 06, 2012, 07:21:18 PM »
Check it's Class of service.
There is an "Attendant Busy Out" timer.   The default is 10 minutes.
If an attendant doesn't make or answer a call within the timer limits the system puts the attendant as absent.  If it's your last attendant then the system will be put into night 1 mode.

Ralph

Offline reval

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Re: Attendant Status Return to Absent - Mitel Console
« Reply #2 on: May 06, 2012, 10:36:54 PM »
Thank you very much Ralph for your prompt help

Offline Mattmayn

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Re: Attendant Status Return to Absent - Mitel Console
« Reply #3 on: May 07, 2012, 09:31:58 AM »
If you change that timer to 1440 it will disable the feature.

Offline Miss Farhad

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Re: Attendant Status Return to Absent - Mitel Console
« Reply #4 on: July 24, 2018, 03:12:45 AM »
1440! :) thank you so much .


 

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