Unable to login to UCA

[swixtt]

hello, new to this forum.

we have had a Mitel system installed and have little success in logging into the UCA client from my workstation. 

i have reset my user password under the Account tab in the configuration of the Unified Communications Server.

i'm not entirely sure of the syntax needed to login.  johnsmith@server.domain.local

any insight would be great. 

[akuhn]

If you have access to server-manager on the UCA Admin Website, you should be able to see exactly what the login is and reset the password.  If necessary, you can delete your account in server-manager and manually recreate it just so you can specifiy the login name and password.

[swixtt]

yes, i've done that.  i see the login ID and the password field (blank) but i can type it in there and click save... no errors, no acknowledgement that it was changed.  is this normal?

[akuhn]

that sounds about right.  See my attached.

Two things I suggest:  give yourself the web/mobile web access license so you can login directly to the server rather than through the UCA Client.  This will validate whether the issue is a password issue or not.

Then look at the network path between your client and the UC Server.  Are they on the same subnet?  If you're going through a firewall to get from the client to the server, make sure all ports are open and then test it (after validating that the web login works).

[swixtt]

thanks, Vlan 1 is of course the data... Vlan 100 is voice.  same network just routed with a layered switch between 192.168.x.x and 10.1.100.x(voice)
i can ping from the data side without issue, can login to the MAS box but i cannot resolve the name of the server.  is this needed?
not sure how to add a web access licence... but that is a good suggestion to test the connectivity.

[swixtt]

additionally i just sent an welcome email to myself to confirm the settings.  looks correct ... i have a feeling it can't resolve the server name:(

[akuhn]

You have to test the web login.  that's key.  If you get in on the web, then it's not a login issue at all.

Once you determine whether it's a login issue or not, then you can move to the networking issue.  My MAS/UCA Server doesn't need a whole lot of connectivity to the PBX, so they can be in a different subnet.  However, the Clients and the MAS/UCA Server do need a lot of connectivity, that's why mine are in the same subnet.

[swixtt]

well, i don't have the Web console ability it seems:(

[akuhn]

See attached.  That's where you check it off.  I don't know if there is a "Default" number of licenses that comes included.  I ordered them because there is no true Mac Client, and I have about 7 Mac users.

[swixtt]

correct, but only if i have the licences which i don't sadly.

[swixtt]

any other thoughts on this??

[Kurt]

You can view the Logs in your AppData/Roaming/Mitel/UCA.log file.

Try logging in and then looking at what is says in your UCA.log file.  This should point you in the right direction.

If you would like, post the log here.

[swixtt]

thanks for the info... i'll be trying to find that log and have a look at it.

[swixtt]

well i have it running now.   and i'm not really sure what it was sadly

never did find the specific logs