I'm looking into to this right now. Ralph, thanks for your reply. I also got a lot of help from another post of yours:
http://mitelforums.com/forum/index.php?topic=1732.0Out of 5 controllers, after running the locate command,
4 out of 5 came back with this:
- LOCATE NUMBER 6650
- LOCATE FEATURE EXTENSION 6650
The number refers to a remoate directory number.
Remote DN to CEID 3, routing digits 1113
The controller that the phone was attached to, came back with this after running the command:
- LOCATE NUMBER 6650
- LOCATE FEATURE EXTENSION 6650
The number is not in use.
LOCATE: Invalid or nonexistent extension number or id number.
On the same controller with the problem, I went to ARS Digits Dialed, and 1113 was not displaying. If you try to manually add 1113 to Digits Dialed, it says "The digits already exist." after hitting submit. So, something is definitely messed up.
Do you think a restore of the controller would fix the issue? Also, this extension is connected to our external phantom mailbox number. People call from home to xxx-xxx-6650. So, we are not even using it internally, but it still needs to know where to go. We've already got a button for internal voicemail, which is setup as a CDE Speedcall to number #69999, which is separate from the external phantom number 6650 (that is not working).
The vendor is telling us that he is going to have to call Mitel on Monday for the issue, because he can't fix it. Do you think this is true?
So, you are saying that a hunt group setup would fix this issue?
Thanks,