Hiding Caller ID on incoming call

[achilleterzo]

Hi all, thank for this great resource for mitel.

We have some problem to hide the caller id from our phone.

Actualy we used a 0 value on "After Answr Display Time" under phone and agent CoS.
It resolved the problem and show the correct queue text until an agent transfer the call.

After a transfer, this setting get lost and caller id overwrite queue label.

How i can prevent this?

[wiseguy]

There is a CoS option to prevent the internal sending of the caller ID. This only works within a Mitel switch/network. Interworking via DPNSS or Qsig will not responde to that option. Maybe this is what you're looking for.

[achilleterzo]

There is a CoS option to prevent the internal sending of the caller ID. This only works within a Mitel switch/network. Interworking via DPNSS or Qsig will not responde to that option. Maybe this is what you're looking for.

Hi, thank for your reply, i'm talking about mitel phone only, how it's called this option?

[wiseguy]

The option is from release 8.0 onwards and is called:
Suppress Delivery of caller ID display between sets and Suppress Delivery of caller ID display between sets Override.

[achilleterzo]

Oh thank, but we are in the 7.1... then there is no tricks we can use for that maybe.

[wiseguy]

Sorry, if your company wants to use this sort of feature then the only way is forward...................Upgrade.