Thanks your taking the time to respond.
Let me describe the case in more detail, as i may have misscommunicated.
1) Customer calls in to Mitel 3300 , caller is placed in queue, and picked up by agent (agent speaks to the customer) – CALL A
2) Agent places caller (CALL A) on HOLD. Dials an external DID on a separate line – CALL B
3) Call B is answered - think of this as an external call center.
3) Agent joins CALL A + CALL B and exits the call
4) IF CALL B is disconnected by the “Far-End-Equipment” , Mitel 3300 places “CALL A” back in the Queue.
Look forward to your feedback with interest.
Best,
Barnard.