Placing Calls Back on Queue after Far End Equipment Disconnect - ?

[BCRESPI]

Our agents are transferring inbound call to an external telephone number (an external call center).
We would like to have the ability to place the calls back on our queue if the Far End Equipment disconnects.
I understand that I can monitor the state of the call using "Disconnect Supervision", however im looking for a way to program our system, to place the caller back on queue if the connection with the external call center disconnects.
has anyone done this with a Mitel 3300 ?

Look forward to your feedback with interest.
Thanks Barnard.

[ralph]

Not gonna happen.   
When you xfer a call externally the no answer recall timer may come into play but that would mean that the call has never been answered.   A no answer would also mean your caller never heard "all agents are busy" message also.
Once the call is answered the call will terminate when the far end hangs up.

Ralph

[wiseguy]

Something to look at might be the option to transfer to an EHDU user, in your case the ACD Queue from an other PBX. The setting that the call is answered by sending a digit might have the effect that you are looking for. If a RAD answers the call the EHDU user is not yet in answered state.(I hope)

[ralph]

If a RAD answers the call the EHDU user is not yet in answered state.(I hope)

When the RAD answers that does put the call in an answered state as far as trunks are concerned. 
Set up a CCS trace and you should see it answer.

Ralph

[BCRESPI]

Thanks your taking the time to respond.
Let me describe the case in more detail, as i may have misscommunicated.

1)    Customer calls in to Mitel 3300 , caller is placed in queue, and picked up by agent (agent speaks to the customer) – CALL A

2)    Agent places caller (CALL A) on HOLD. Dials an external DID on a separate line – CALL B

3) Call B is answered - think of this as an external call center.

3)    Agent joins CALL A + CALL B and exits the call

4)    IF CALL B is disconnected by the “Far-End-Equipment” , Mitel 3300 places “CALL A”  back in the Queue.

Look forward to your feedback with interest.
Best,
Barnard.

[ralph]

When either end disconnects, it will disconnect the entire call.   It can't re-queue.

Ralph