Author Topic: Use a system speed call in a call flow  (Read 17340 times)

Offline ralph

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Re: Use a system speed call in a call flow
« Reply #15 on: April 22, 2011, 08:10:33 AM »
So the audio "invalid extension" I think narrows it down to the NuPoint.
Out of my area now.
« Last Edit: April 23, 2014, 01:29:48 PM by ralph »


Offline mecit

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Re: Use a system speed call in a call flow
« Reply #16 on: April 26, 2011, 11:33:12 AM »
I am still needing some assistance.

Offline ralph

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Re: Use a system speed call in a call flow
« Reply #17 on: April 26, 2011, 11:59:43 AM »
What area of the country are you in?  (Assuming US)

Ralph
« Last Edit: April 23, 2014, 01:29:27 PM by ralph »

Offline mecit

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Re: Use a system speed call in a call flow
« Reply #18 on: April 26, 2011, 12:00:48 PM »
TX

Offline stevek

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Re: Use a system speed call in a call flow
« Reply #19 on: April 27, 2011, 09:03:45 AM »
Can your Nupoint ports make calls to external number COR/COS etc..

Offline mecit

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Re: Use a system speed call in a call flow
« Reply #20 on: April 27, 2011, 01:41:06 PM »
I am not sure. Would I be able to check somewhere to find out.

Offline mecit

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Re: Use a system speed call in a call flow
« Reply #21 on: April 27, 2011, 01:46:01 PM »
Yes we can. just got a confirmation.

Offline v2win

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Re: Use a system speed call in a call flow
« Reply #22 on: April 27, 2011, 02:24:04 PM »
Is the dial plan in the call agent line group set correctly?

Offline mecit

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Re: Use a system speed call in a call flow
« Reply #23 on: April 27, 2011, 02:34:40 PM »
I am not sure. How would I check it?

Offline v2win

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Re: Use a system speed call in a call flow
« Reply #24 on: April 27, 2011, 02:41:31 PM »
The easiest way I know is via CLI

Log into the CLI with putty

R for reports

C for config

post the output

Offline mecit

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Re: Use a system speed call in a call flow
« Reply #25 on: April 27, 2011, 02:48:19 PM »
 Will I do this in the Nupoint or 3300.

Offline Mattmayn

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Re: Use a system speed call in a call flow
« Reply #26 on: April 27, 2011, 02:55:40 PM »
Nupoint

Offline mecit

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Re: Use a system speed call in a call flow
« Reply #27 on: April 27, 2011, 03:03:51 PM »
Is this what you are asking for

NUPOINT VOICE SYSTEM CONFIGURATION
 
 Group #1: "Voice Mail"
  Module 1: Lines 0:0 0:1 0:2 0:3 0:4 0:5 0:6 0:7 0:8 0:9 0:10 0:11
            Voice Recognition Conn: <none>
  Application = [NUPOINT VOICE]
  NP Call Director Interface
   Dial plan = [4,5,3,3,3,3,3,3,3]
   Administrator mbox # = [9998]
   General Greeting mbox # = []
   Attendant mbox # = [9999]
   Transfer Call Box # = [S+]
   Wait Prompt = [Y]
   Caller multiple messages enabled = [Y]
   KEY_0 for attendant transfer during greeting = [Y]
   Disconnect string = []
   Pre-company name string = []
   Pre-mailbox greeting string = []
   Passcode Length  Min = [4], Max = [10], Language = [English]
   "6" Key Operator Transfer Dial String = []
   "6" Key Operator Transfer pre-Dial String = []
   Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
   Passcode trip count = [5],  Passcode trip period = [24]
   Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
                 Suppress Number = [N], Single Digit Access = [N]
   Delay Before Answer = [50]
   E-mail Transfer String = []
   Allow Dial an Extension for callers = [Y], users = [Y]
   Analog Networking: Call Setup timeout = [6]
      International Access Code = [], Country code = []
      Area/City code = [], 1plus dialing = []
      Area/City code is dialed with Local Telephone Number = [N]
      Telephone number = [], Loop-back Test Mailbox = []
   Name Greet Quality =
  • , Message Quality =

   Pre-DN = [S+], Post-DN =
  • , Connect = [], Serial = [S+]

   Return = [S+], Return call reject = [++], Reorder Action = [0H]
   PBX dial plan = [4,5,3,3,3,3,3,3,3]
   Offsets = [0,0,0,0,0,0,0,0,0]
   Deleted digits = [0,0,0,0,0,0,0,0,0]
   Timeout for receipt of first DTMF digit (.1 seconds) =

   Greet/Name = [G], PBX console operation = [N]
   Day operator = [0H], Night operator = [0H]
   Attendant extension = [1000]
   TDD - Dialtone detect time =

   TDD - Minimum Dialtone Detect Power =

   TDD - Play delay after DTMF detect =


 Group #2: "OutDial"
  Module 1: Lines 0:12
            Voice Recognition Conn: <none>
  Application = [PAGER DIALER]
   Dial plan = []
   Administrator mbox # = [9998]
   General Greeting mbox # = []
   Attendant mbox # = [9999]
   Wait Prompt = [Y]
   Caller multiple messages enabled = [Y]
   KEY_0 for attendant transfer during greeting = [N]
   Disconnect string = []
   Pre-company name string = []
   Pre-mailbox greeting string = []
   Passcode Length  Min = [4], Max = [10], Language = [English]
   "6" Key Operator Transfer Dial String = []
   "6" Key Operator Transfer pre-Dial String = []
   Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
   Passcode trip count = [5],  Passcode trip period = [24]
   Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
                 Suppress Number = [N], Single Digit Access = [N]
   Delay Before Answer = [50]
   E-mail Transfer String = []
   Allow Dial an Extension for callers = [N], users = [N]
   Analog Networking: Call Setup timeout = [6]
      International Access Code = [], Country code = []
      Area/City code = [], 1plus dialing = []
      Area/City code is dialed with Local Telephone Number = [N]
      Telephone number = [], Loop-back Test Mailbox = []
   Name Greet Quality =
  • , Message Quality =

   Attendant's extension = [1000]
   Pre DN or attendant xfer string = [S+]
   Supports pager systems:
     
  • = "Internal"
  • [1] = "External"

Offline ralph

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Re: Use a system speed call in a call flow
« Reply #28 on: April 27, 2011, 04:23:07 PM »
I might have spotted something.
Is your normal extensions 1xxx and secondary lines 21xxx?
If yes, change your speed dial to be in the 1xxx range.  Doesn't have to be a DID just needs to start with a 1.

Ralph
« Last Edit: April 23, 2014, 01:29:09 PM by ralph »

Offline v2win

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Re: Use a system speed call in a call flow
« Reply #29 on: April 27, 2011, 04:29:41 PM »
So I think your problem is the dial string Dial plan = [4,5,3,3,3,3,3,3,3]

Exts starting with 1 are 4 digits
Exts starting with 2 are 5 digits
Exts starting with 3-9 are 3 digits

Your trying to use 6326 that is set to a 3 digit ext


 

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