Direct Inward Dialing Service

[fishhead64]

Every once in a while, an entry in the DID table disappears. Callers just get a failed call.
There are only two of us with access aside from the vendor and we're certain we're not deleting it.

Is this a known issue or is there a log that can tell us who deleted and when?

Thanks!
Al

[ralph]

Have you looked through the audit logs?

Ralph

[fishhead64]

Which log and where is it found?

[ralph]

Maintenance and Diagnostics>>Logs>>Audit Trial Logs

[fishhead64]

The only thing I see there is me adding the entry back in.

[lundah]

Are you deleting a set with a DID mapping associated with it? Entries shouldn't just disappear for no reason.

[fishhead64]

If there was an Line Key appearance of that extension on a phone that was deleted, would it still remove the DID entry associated with the main phone? And if so, why?

 

[lundah]

If there was an Line Key appearance of that extension on a phone that was deleted, would it still remove the DID entry associated with the main phone? And if so, why?

I don't think so, at least I've never seen it. I've only seen the DID service entry removed when the primary destination DN is removed, meaning the set that has that DID assigned in the "DID Service Number" field in the Service Details tab in User and Services Configuration.