Hi All
Anyone been able to do this ? When folling the instructions below I get " extension number already in use" or something to that effect.
The instructions below are from MCD 4.1 Resiliency guidelines
And the user was not logged in when attempting the change.
When you convert an agent, you must enter the ACD agent ID of an existing agent in the
Number field in the User Configuration Assignment form.
1. Ensure that the agent is logged out. You cannot convert an agent that is logged into the
system.
2. Log into the System Administration Tool of the primary controller.
3. Access the User Configuration form. Click Add.
4. Either leave the Name fields blank or complete the Name fields for the agent:
- If you leave the Name fields blank, the system does NOT create a new entry in
Telephone Directory Assignment, a new user profile, or a new voice mailbox for the
agent.
- If you complete the Name fields, the system creates a new entry in the Telephone
Directory Assignment form, a new user profile, and a new voice mailbox for the agent.
5. Enter the Agent ID of the existing traditional ACD agent in the Number field.
6. Leave the Device Type set to No Device.
7. Set the User Type field to ACD Agent.
8. Configure the hot desk ACD agent