Issues with Dect 602/612 with IVR

[robert.moore]

I have recently replaced  a dect phone for a Customer in MiVoice 400 . The phone register to the digital base station . However, when they call any site with IVR(auto Attendant ) the digits do not work

[bojo387]

Maybe it needed time to switch/update the FW after the subscription to the SystemBase?

[robert.moore]

Thanks .
We have replaced the phone twice . Is still not working for IVR . When you press the option on the IVR nothing happens . I thought there is a DTMF settings that needs to be set but it used to work before we replaced the phone.

[bojo387]

Menu>Settings>General there is a setting to tick DTMF.

[robert.moore]

Customer cannot find the General in settings. I may have to go on site . So it in settings/general ?
Thanks

[bojo387]

From the manual:

Configuring the DTMF mode
You want to be able to use your phone to control other equipment or to access certain
services, such as remote polling of an answering machine or telebanking. For these services
you need the DTMF mode.

In the DTMF mode each keystroke generates a tone. If for example you enter a call number
during a call, your call partner will hear the tone signals.

You can specify whether the DTMF mode should be generally activated or deactivated.

DTMF is activated as the default dialling mode.

Press the navigation key to the right or the Menu softkey.
Settings Scroll to Settings and press the Select softkey.
General Scroll to General and press the Select softkey.
DTMF Scroll to DTMF and activate or deactivate with the Select softkey.
➔The setting is stored.

[robert.moore]

Thanks all . Software Upgrade from version 5+ solve the issues