Mitel MX ONE MGU login issue

[utwo]

Hi All,
There is a problem with the start setup Mitel MXONE MGU module. Pings are available to 192.168.2.1. SSH opens, login and password is requested. Standard admin/admin, root/root are not suitable. Tried reset via button. No results.

Any solutions or suggestions?

[rioluis]

Hi, is there a way to connect via serial?
Baud rate is set to 9600 bits/sec, 8 data bits, no parity, 1 stop bit.

[bojo387]

Title
MX-One: MGU Password recovery

Question
How do I recover a lost password for MGU?

Environment
MX-One Media Gateway (MGU or MGU2) running 2.x firmware or later

Answer
If you have lost the 'admin' password this can be reset if you have the 'root' password:

• Connect to MGU via the USB-serial port and login as 'root'
• Run the 'mgu-setup' tool with --set-password USER parameter. E.g:
  > mgu-setup --set-password admin
• system will prompt for a new password (requires strong password, 5 - 8 characters, combining upper, lower-case letters and numbers).

If you have lost the 'root' password but still have the 'admin' password, please contact Mitel Support for a procedure to recover.
 
If you have lost BOTH passwords they cannot be recovered. Factory reset does not reset the passwords. Please follow your local RMA process to replace the MGU in this case.